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10/30/2024 Verified
OFF DEAL
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What is the refund policy?
Their policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, they are unable to offer you a refund.
What is the return policy?
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete the return, you need to send the product back to them with a receipt or proof of purchase. Please mail your product and applicable paperwork to: The Plug Drink, 1840 E. 46th St. Los Angeles, CA 90058.
What is the defect policy?
If your product is defective or damaged, please contact them at info@theplugdrink.com as soon as possible. Please keep the product in its original packaging and attach your receipt or proof of purchase. They will also arrange to send you a replacement product or refund you whichever way you prefer. They will send you a prepaid label to return the product to them, and they will also bear the shipping costs if you decide to receive the new product.
What about late or missed refunds?
If you have not received your refund, please check your bank account again first. Then, contact your credit card company and it may take some time before your refund is officially posted to your account. Next, contact your bank. It usually takes some processing time before a refund can be issued. If you have completed all this and still have not received your refund, please contact them at info@theplugdrink.com.
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