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11/05/2024
How long has HerbsPro been in business?
HerbsPro was established in 2004, providing nationally branded Vitamins, Supplements, Natural Beauty Care Products, Pet Care Products & Organic Groceries. HerbsPro.com carries 50 000 products from 5500 popular brands. Thanks to their loyal customers, HerbsPro is listed on the Inc 5000 as one of the fastest-growing internet retail companies.
Do I need to set up an account to shop on the website?
Customers have the option to place an order as a guest. However, they highly suggest that you create an account on the website as it will help you get direct access to your order status, tracking update and purchase history. It will also help you with faster Check out plus updates on sales and discounts too.
I have changed my address, email address and/or credit card. How do I change my account information?
Login to your account and go to your order history. Scroll down, and you will see account details. Click on view addresses, and it will show you your default shipping address and contact information. You may now choose to edit/delete the information.
How long does it take to ship an order?
Most of their orders are shipped within 3 to 4 business days. You will receive via email a tracking number for your order. For more details, please refer to their Shipping Policy. In case of any delays/back-orders on orders, you will be notified via email.
Can I cancel my recent order?
HerbsPro.com will be able to cancel your order if the product has not shipped out of their warehouse.
Once the tracking number has been generated and uploaded under your order status, they cannot cancel your order.
Should this happen, you can refuse delivery of the product or return it to them. On receipt of the product back to their warehouse, they will issue you a full refund in 2-3 business days.
For further details, please chat with them one of their representatives will be happy to assist you on 510 324 2900 (Mon-Fri) 9 AM to 6 PM PST or email them support@herbspro.com.
Are my payment/data details secure?
When you shop online at HerbsPro.com, they ensure a secure network. They assure confidential information is being secured and are only being processed as you have authorized. Herbspro does not store any sensitive data.
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