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What are their cancellation policy for fully prepaid or part-paid bookings?

• If you cancel up to 24 hours (in some cases 48 hours) prior to your pick-up, in almost all circumstances you will be refunded in full.

• If you cancel less than 24 hours (in some cases 48 hours) in advance, in almost all circumstances you'll receive a full refund minus the administration charge outlined in your terms and conditions. Refunds are processed within 20 working days.

Can I change the fuel policy?

• Yes, your current fuel policy can be changed by logging into the Manage Booking section of our website. Fuel policy is tied to the specific booking chosen, so you will need to select a different option in order to change the fuel policy. Use the 'Jump to' section and select 'Your Car', use the edit option to run the search again, and you can change to an option with a different fuel policy.

• If the price of the new option is higher or lower than your original booking, the difference will be charged or refunded.

Can I edit my booking?

• You can change your booking through the Manage Booking section of their website. Once logged in, 'Jump to' section, to go to the respective sections you want. Here you can request a name change, add optional extras, change vehicle, dates, times or location, as well as update your flight number.

• Changes are based on availability. After pick-up, changes to your booking will not be possible.

• No administration fees are applied to changes. However, any changes made are likely to change the price of your booking.

• Any funds you have already paid for your car hire will be transferred to the new booking during any rebooking process. You will only be charged or refunded the difference in price.

How do I find my excess amount?

• To check the excess of the car you are interested in renting please read the Terms and Conditions of the option you are interested in.

• If you already have a booking, your excess is outlined in the rental conditions and on your voucher, both of which can be accessed through the Manage Booking section of their website.

Can I rent a car if I'm under 25 or over 70?

Yes, absolutely.However, requirements may vary depending on the car supplier and destination country. The car supplier may also have a minimum age limit of 21 years old for rentals.

Do I need an international driving licence?

• They recommend that you check the licence requirements for your specific booking to determine whether you will require an international driving licence or not.

• If your licence is not printed in the Latin alphabet (i.e. Arabic, Greek, Russian) you will almost always need an international driving licence.

• If an international driving licence is required for your booking, you will also be required to bring your domestic licence with you to present it along with your international driving licence.