Thinco Coupons & Promo Codes

When will I receive my order?

• Orders and payments received by 12pm AEST (posted from QLD) will be posted within 24 hours of order being placed.

• Australia: Next business day 1 to 2 business days (excluding weekends). Express delivery to WA postcodes other than 6000 – 6005 is 3 – 5 days (excluding weekends).

• New Zealand: 3 to 10 business days (excluding weekends).

• Other international destinations: 3 to 10 business days (excluding weekends).

• Orders and payments received from Friday afternoon to Sunday evening will not be processed until the next working day.

What if I want to cancel my order?

• Contact them immediately and they may be able to cancel your order. 

• Please remember that in most cases, orders are dispatched on the same business day. Orders that have been dispatched cannot be cancelled.

• If your order has not yet been dispatched and Afterpay, Laybuy or Stripe has been used as payment, a refund will be given of the total amount you paid less applicable merchant fees stated below.  

• These are Afterpay, Laybuy or Stripe fees that they cannot recover from them.

Can I return a damaged or faulty products?

• If a product/s is damaged or you consider it to be faulty please contact them within 24 hours of receipt of your order and they will advise you if the product/s are to be returned and replaced or a refund is to be issued. – refunds are issued to the same method of payment that you used to place the order.

• Generally if any product you order from them is considered to be faulty, they wish to have it returned to them so that it can be passed on to the supplier of that product for review as part of ensuring product standards and quality are maintained.

How to refund with Afterpay?

• Any approved refunds where Afterpay was used as the payment option, a refund will be given for the total amount paid, less 7%. 

• These are the Afterpay merchant fees that are charged to Thinco that are not recoverable through Afterpay. 

• This 7% fee is applicable to all Afterpay orders in addition to any other fees noted in the ‘Returns & Refunds Policy’ eg. reshipping, shipping, restocking fees & return postage fees.