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Does Giving Keys offer exchange service?
Sorry. They’re unable to offer an exchange, but are happy to credit your original payment method immediately upon receiving an approved return.
If you require a new product before receiving credit, please place a new order and they’d love to help make sure you receive your preferred product!
Can I cancel my order after placing it?
They're sorry to hear you would like to cancel your order. Please live chat or email help[at]thegivingkeys.com to make this request.
Please note, they start processing your order as soon as you click "complete order.".
During processing, it may be possible to cancel your order, but once it begins fulfillment, it cannot be canceled.
What is the return policy for Custom Engraved Products?
They encourage their customers to embrace and share their story in their own words.
However, custom engraved items are final sale.
Please contact Customer Care within 30 days of purchase if there is an error in your custom engraving.
All goods will be inspected upon return and must be in original condition; please include all original parts, keys/chains, and packaging included with your order.
What if I didn't receive the order or received a damaged item?
If you customized your order, please refer to their Custom Engraved Products Return Policy. Returns for applicable products can be made within 30 days of purchase.
Sorry to hear there’s a delay in delivery - let them help find out where your order is. Please email help at thegivingkeys.com and they'll locate or replace your order.
They’re so sorry! Please email help at thegivingkeys.com and their Customer Care team will be sure to find resolution regarding your incorrect, defective, or missing product right away.
How to preserve my jewelry in a good way?
Since exposure to air oxidizes jewelry, they recommend keeping items from The Giving Keys in a bag instead of completely exposing them to air.
Products that give away keys are carefully packaged in complimentary bags and protective boxes - using these as a simple storage option to keep your items safe.
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