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What is a Credit Pack subscription?
A credit subscription is a fixed term agreement involving either monthly or weekly payments. As per your agreement, you will automatically have the credits applied to your account and the payment will be taken from the card linked to your account. Committing to a credit subscription offers you better discounts than those available through pay-as-you-go and will see you accumulating larger savings.
Why should I commit to a subscription?
Simply put, you will receive a higher discount on credit purchases, a lower cost per credit and ultimately an increased return on investment. One simple monthly invoice, so you know exactly how much you’re spending and can easily track your payments. You also eliminate the hassle of topping up manually, and still the credits never expire, so you don’t lose them if they aren’t all used within the week/month!
When do I pay for the Credit Pack subscription?
The payment comes out on a date or day of your choice. If you choose monthly payments, the payment date would always be on the same date of the following months, i.e. 1st Jan, 1st Feb, 1st March and so on. If you choose a weekly package, the payment will come out on the same day every week, e.g. every Saturday. In both cases, the payment is always taken at 9am (your local time).
Can I get a monetary refund?
On some occasions, our Customer Success Team may be able to issue you a monetary refund.
Please note that Starter Packs, credit subscriptions and partially or completely used credit packs are non-refundable.
However, if you have made an accidental purchase and have not used any of the credits, we may be able to authorise a refund, if you get in touch with our team.