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What are the exceptions for returns?
Items purchased with a debit card will be refunded in cash. A store return card will be issued for all purchases made with a gift card or gift receipt. Online purchases made with PayPal will be refunded in cash. All returns and exchanges must be new, unused and in original packaging, except for defective items and products.
What is their return policy?
They can accept returns or exchanges within 30 days. All returned items must be in original condition: unused, unwashed and unworn. Without exception. Contact the Tacticalxmen Service Team at service@Tacticalxmen.com to confirm details to ensure the item is eligible for return. After an agreement is reached, the service team will send detailed return information, please provide the return tracking number after returning the goods. Refunds will be processed within 1-5 business days after you receive their cancellation confirmation. Refunds apply to the original payment method.
What is their shipping policy?
They can ship worldwide. Their warehouse is located in China, and the goods will be shipped from mainland China. For orders that have not shipped, please contact their service support team at service@Tacticalxmen.com and they will cancel your order and issue a full refund. If the recipient address is wrong, the package should be returned to the sender after a failed delivery. Once the package is received, they will contact you to obtain an updated address and arrange for your package to be re-delivered.
What is the refund like?
Your refund will include the appropriate tax amount by item. Unless the return is due to their error, original shipping and handling charges (if applicable) may be deducted from your refund amount. Except as provided below, refunds will be issued in the same form as the payment originally used for the purchase. Items purchased with a debit card will be refunded in cash. A store return card will be issued for all purchases made using a gift card or gift receipt/purchase. Currently they do not offer exchange services. If you want an exchange, please use their returns process to return it and place a new order.