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How do I change quantities or cancel an item in my order?
Click the "My Account" link at the top menu bar of their site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Most order process within 1 business day.
What to do if an item is missing from my shipment or the product delivered is missing parts?
Click the "My Account" link at the top menu bar of their site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Product categories are located on the left side of the page. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
What to do if my order never arrived?
Click the "My Account" link at the top menu bar of their site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If each of your packages show a status of "delivered", please contact customer service for assistance.