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Please remember it can take some time for your bank or credit card company to process and post the refund too.Depending on your bank's processing time, it may take up to 7 days after they process the return to reflect on your account.
They will notify you once they've received and inspected your return, and let you know if the refund was approved or not. An email confirmation will be sent to the address associated with your order, detailing the amount refunded.
If approved, you'll be automatically refunded on your original payment method. The way your refund is processed depends on your original payment method.

In which situation LEFEET doesn't accept the return?

First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), they will not provide return policy to you, please aware of this.
Second, If the item is damaged by yourself, they can not provide exchange service for you. But you can return for repair.
Any product damaged, marked, wrecked, painted during installation cannot be returned for refund. Only parts that are in a condition where they can be put back on the shelf and resold will be accepted for return. Before attempting installation of product please match and confirm parts ordered are correct. If parts are installed without confirming they are correct they cannot be refunded or returned.
Purchased pairs and bundles may only be returned as a complete bundle. Partial returns of pairs & bundles is not permitted.
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
Please return items with all accessories and packaging. If you do not, they may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.

Which payment methods does LeFeet accept?

PayPal payments is processed on PayPal official website, they do not store your bank information, it is safe and convenience for you to pay. And your shopping is guaranteed and protected by them. Credit card payments are currently unsupported (but will be activated shortly pending institutional confirmation), please make your payments with PayPal for now.

How about the delivery cost?

The delivery cost will automately calculated in your shopping cart after you enter your country. It depends on automatic calculation of weight and package sizes by reference to the destination. The calculation results are different under the same weight in different area.
The prices also depend on the different rates of the shipping companies and are subject to change without notice. They're constantly working on lowering the shipping prices for you though.
If the item damaged, stolen, they will contact the corresponding shipping company for a refund or redelivery.

Can I track my order?

Yes. Once your order has shipped, you will receive an email confirmation with a tracking number that allows you to track your package.

I provided the wrong address on my order, what do I do now?

Relax, everything is going to be fine. If you just placed your order, please contact at service@lefeet.com and they'll correct your address.