KOALA 2.0 Coupons & Promo Codes

How can I ship when I make a return?

• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

• Please be aware that shipping times vary all over the world. They typically see up to a week in the US and 4-6 weeks internationally for packages to arrive back at their fulfillment center.

• If you are shipping a package over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. They can't guarantee that they will receive your returned item and will only process refunds or exchanges on returned merchandise. If you have any questions, please do not hesitate to reach out to them at support@hangtimegear.com.

Can I exchange my KOALA 1.0 for 2.0?

No, but because they love their customers so much, here’s a 35% discount on a new KOALA 2.0. You rock! Please contact them about this deal.

What mail carrier does KOALA 2.0 use for shipping within the US?

Their shipping partner works with the US Postal Service, UPS, DHL, and FedEx. They automatically select the best carrier based on your address and your order size.

Can I split the shipping on an order of 2 or more items?

No, they don't offer that feature. If you want to send KOALAS to 2 different addresses, you'd have to create 2 different orders.

How do I use my discount code?

• You can enter your discount or promo code at checkout.

• Once you are in the checkout, enter the code in the field that says "Gift card or Discount code" underneath the order summary.

• Once you have entered the coupon code, click 'Apply' to apply the discount.

What payment types does KOALA 2.0 accept?

They accept all major credit cards, PayPal, and Shop Pay (Shopify's native payment platform).

How do you handle customs, charges, and VAT?

They do not collect customs charges, import taxes, or VAT at checkout, but they do use shipping strategies to avoid the chances of these fees being charged. That said, it is possible that your order will get stopped at customs and be charged accordingly. They cannot be responsible for these charges.

Can I cancel or make changes to my order once it has been placed?

• Their shipping partner is very fast. This means that almost all orders are processed and labeled within hours of being placed on their website.

• Once an order has been labeled, there is no way to make a change or cancel the order. So, if you place an order that needs to be changed, please contact them ASAP, and they will do their best to help you, but be aware that the window for order changes is very small.

Can I return a KOALA that I received as a gift?

Yes, for as long as you can provide them with the order number of the KOALA(s) that you have. This will help them identify the order in their system and assist you with the return.

How can I track my order?

Once your KOALA is shipped, you will receive an email with tracking information.