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How long will it take my order to arrive?

• Orders ship the same day unless they're placed on the weekend then orders ship on Monday. Shipping times are usually 6-12 business days.

• However, due to the Convid-19 Outbreak they are seeing delivery times slower than the usual. Based on Customer updates we are seeing delivery times ranging 3-5 weeks.

• They constantly monitor various mail services for any updates. Currently all services indicate that mail, including International Mail is going out everyday.

Are their prices in US dollars?

Yes, and your credit card charges will appear in US dollars.

Are these the same products my Vet sells, are these genuine?

Yes, all their products are from the same manufacturers that provide products to your local vet.

What is their return policy?

• Within 30 days of delivery of a shipment, you may return any item you purchased from PetSupplyExpress.com for any reason for a full refund. They cannot accept returns of opened items.

• Please contact them via email or phone to request your returns authorization number, which you should write on the outside of the package. This will ensure that your return is dealt with as quickly as possible.

• They recommend their customers to use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to insure the package, they can't be responsible for lost packages.