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What is the shipping policy?
Engraved items or made to order items, such as the DUO or birth moon items, may take up to 7-10 business days or longer to ship. Once shipped, you will receive a shipping notice via email.
Once your order ships, they will send you a shipping confirmation by email and/or by SMS message. Your shipping confirmation will include information about your order and tracking number. Please note your tracking information may take 1-2 business days to begin updating.
Shipping options and rates are calculated for you at checkout. They will ship your order using the shipping method that you select.
FedEx Expedited Shipping options are provided at checkout. Delivery dates are based on business days (excludes Saturday and Sunday).
What is the domestic shipping?
Standard delivery will typically take 3-5 days (excluding Sundays and national holidays). Most orders ship with USPS First Class Mail. Free economy shipping is valid for all domestic orders. First-Class Mail is not a guaranteed service. Delivery by a specific date or at a specific time is not available with First Class/Standard Shipping.
The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, or if applicable, with the front desk staff (e.g., business address, apartment complex, etc.).
How do I order?
They recommend you start off by browsing through their collection menu to find your perfect piece.
If you have trouble selecting your options or placing your order, please feel free to reach out through live chat or give them a call during business hours. They're open Monday-Friday 9 am to 5 pm EST.
Can I change or cancel my order?
Once you submit your order, they are unable to make changes to the order. Non-engraved items may be returned in accordance with their return policy.
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