Xyzbeads.com Coupons & Promo Codes

How do returns and refunds work?

They will accept returns for site purchases within 30 days of delivery arrival. All defective products can be returned for a refund or replacement, and they will also be responsible for return shipping and shipping (from China to the customer's country). It is the customer's responsibility to confirm the appropriate shipping method with the xyzbeads service team. Products that are not defective can be returned for a refund or exchange, even if only dissatisfied with the product claimed, but must be claimed within 7 days from the date of shipment. Customers are responsible for shipping and tax on returns.

Do they support free shipping?

They offer free ocean shipping. If your order gross weight is more than 300kg and you don't need the goods urgently, they recommend you to ship the goods by sea. They now offer free ocean shipping and they only charge a handling fee of $160.00 per shipment. There is no shipping fee. You can select the nearest international seaport and view your order, they will send you an invoice. Shipping to the destination port takes about 15~30 working days, depending on the distance. All express methods take about 3-7 business days to arrive.

Which shipping methods can I choose?

• They offer multiple shipping methods from China to all over the world.

• Express way: DHL, UPS, FEDEX.

• Postal services such as Express Mail, AIR, Post Office and Surface.

• Air (from airport to airport) and sea (from port to port by container): You can also pick up the goods yourself. If you have your own freight forwarder or DHL, FEDEX account. Simply select 'Pick Up Yourself' as the shipping method for your order and email them your freight forwarder or account details to get your shipment out.