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What are Virtual Numbers?

Virtual Numbers are private, disposable phone numbers that give you the privacy and control you can't get with regular phone numbers. With Virtual Numbers you'll never have to give out your real phone number again. And if your new private phone number ever become less-than-private... just toss it and get a new one!


How long can I keep Virtual Numbers?

You can keep any of the Extension or Virtual Numbers in your account for as long as you'd like. Numbers can be kept for a single day or forever. There's no charge to cancel or disconnect your numbers.


What's the difference between Virtual Numbers and Extension Numbers?

Virtual Numbers are just like any phone number you've ever dialed -- dial the number, and it rings! Extension Numbers are like the extensions most people use at their office. They are regular phone numbers with a 5 digit extension (212-555-5555 ext. 53100). Virtual Numbers are normal phone numbers with no extensions. When callers dial your Virtual Number they do not need to enter an extension and calls are immediately connected to your forwarding number. Virtual Numbers can be added to your account for a small monthly fee.


Can I get a local phone number?

Yes, They offer Local Virtual Numbers in over 500 cities in the US and Canada, as well as in over 40 other countriesincluding the UK, Spain, China, Mexico, and Brazil, to name a few. They have thousands of Virtual Numbers in stock and immediately available numbers from around the world. If they don't have a specific city you are looking for, they may be able to special order it for you.


Can I move my current home or cell phone number to Virtual Numbers?

Absolutely, if your number is US-based. Because the US allows number portability you can move any phone number to their service. And with their low monthly and per-minute fees, they're the least expensive way to maintain your old home or cell phone numbers and still receive calls. To port your existing phone numbers, simply contact customer service for assistance.


How do I cancel my subscription?

Log into your account, click the "Billing" link at the top of the page, and then the "Cancel Subscription" button at the bottom of the Billing page. This will take you through the cancellation process. All of your existing Virtual and Extension numbers will be immediately disconnected at the end of this process, and numbers are not able to be reconnected.


Do their numbers work with Craigslist, eBay and PayPal?

Their numbers work very well with Craigslist when including the phone numbers in classified ads or eBay auction listings. Their numbers do noy allow you to verify your new or existing Craigslist, eBay or PayPal account. In order to prevent fraudulent use of their service, they block calls from the Automated Account Authorization tools that Craigslist, eBay and PayPal use to verify accounts. They will not refund the cost of phone numbers added with the intention to use for this purpose.


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