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10/30/2024 Verified
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10/30/2024 Verified
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What is their warranty policy?
- They offer 5-year warranty against manufacturing defects on comforters, mattress pads, mattress toppers, pillows, sheets, duvet covers and pillowcases and 10-year warranty on their mattress protectors.
- Sleep & Beyond will repair or replace the item if it is found to be defective.
- The warranty does not cover misuse or normal wear and tear.
- Please retain all original receipts and packing slips in order to provide proof and date of purchase.
- Sleep & Beyond reserves the right to determine if the item has been abused or care instructions have not been followed.
What should I know before returning a product?
- “Used” is defined as any length of time you have personally used the product.
- They strongly recommend keeping the item in its original packaging/box and far away from any strong smelling scents including perfume/cologne, plug-in air fresheners, strongly scented hand creams or soaps, and other perfumed body care products.
- Any product returned with a “personal odor” will be considered “used” and not be eligible for return.
- They are prohibited, by law, from reselling used bedding: therefore, it’s imperative that you comply with this law by not using the product in question that you wish to return.
- They sincerely thank you for following their standard return policies.
How long it will take to receive my order?
- USA: 3 – 7 business days.
- Canada: 6 – 10 business days.
- International: 2 – 3 weeks (depends on destination and shipping method).