Saltwaterfish.com Coupons & Promo Codes

How do I know if an item is available or out of stock?

• If you are able to place the item in your cart, it is available. 

• If it is unavailable, it will say “Waiting List”. Their  inventory system is in real time so even if the marine life is in your cart it will not be removed from inventory until you check out. 

• It will be available for sale to others until you check out entirely and an order number is issued.

How can I be sure that the item I order is going to look exactly like the photo shown for reference?

• The photo provided is a representation of the species. 

• For fish and invertebrates, there is very little variance of color and the fish/invert will look like the photo once it has settled into your aquarium. 

• For corals, there can be many color variations for the exact same species. 

• If you are looking for something very specific, please shop from the WYSIWYG area. 

• The WYSIWYG area contains exact items where you will receive the exact item pictured.

Do I have to sign for my package?

• They ship with no signature requirement. FedEx will leave your package at the most visible door to them. 

• If you have special instructions for FedEx, please leave a note on the most visible door. 

• They can’t guarantee that all requests can be accommodated, so please check the tracking on your delivery date.

How do I know what day my package will be delivered?

• They  ship packages in the order received. Threy generally ship the day after you order for delivery on the following day. 

• You can review your order confirmation email which specifies the delivery date.

• Deliveries should occur any time before 3:30 PM. Please track your package.  You can sign up for delivery notifications at FedEx.com.

My package just arrived and I have something that did not survive. What do I do?

• If you have completed the acclimation process and have determined the item is not alive, please log into your account and submit a guarantee request form and upload a photo of the item out of the bag and out of water. 

• You must complete the guarantee process up to the point where a claim number is issued for the guarantee to be activated, and the claim recorded. 

• To access your guarantee request area, log in to your account and click on ‘my guarantee request’ and follow the prompts.