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How much is shipping?
Most orders are delivered within 2-7 days and the below details for your reference.
Under $20:
- +$2.99, (economic shipping method)
+$19.99, (express shipping method)
$20-$100:free shipping, (economic shipping method)
+$19.99, (express shipping method)
Over $100:free shipping, (express shipping method)
- Delivery details will be provided in your confirmation email. If you do not receive an order shipment notification and it has been more than 48 hours, please contact their customer service team.
What shipping carriers does OUFER BODY JEWELRY use?
Depending on your country local courier, your delivery varies. For example, if you are in United States, generally orders are shipped via USPS, DHL or UPS. If you are in United Kingdom, it is the local Royal Mail.
How do I track my order?
Once your order ships, they will send you an email include the tracking number and tracking link of your specific shipper. You can check your order status there.
How do I care for my OUFER jewelry?
Wash your jewelry with a mild soap and warm water as to not irritate your piercings. Be sure to dry with a clean towel right away as to prevent rust build up.
What's OUFER BODY JEWELRY's shipping methods?
They choose the shipping method according to the customer's address and their warehouse, in the United States, they use USPS, UPS, DHL, FedEx, or another commercial express as their shipping method.
In the United Kindom, they use the Royal Mail, also another commercial express as their shipping method.
In most countries, they will first use the country's local postal, also another commercial express method.
All the shipping methods they choose to supply a fast and safe shipping service for their customers.
How do I make a return?
Write the email with the order number, item image, and return the reason to them (support@ouferbodyjewelry.com).
Their after-sale colleague will contact you for the return details, she will let you know the return address, the shipping carrier, and package details.
Please return the parcel as per the guideline they send you to the specific address.
They refund you or resend you in 12 hours after receiving your return parcel.
How do I make a refund?
First, write the email with the order number, item image, and return the reason to them (support@ouferbodyjewelry.com).
Second, their after-sale colleague will contact you for your PayPal account to refund you.
Thirdly, Please take your time to send them your PayPal account, then they will refund you in 12 hours.
Can I request a refund after ordering before getting shipping information?
Yes, if you made an order, and the parcel is still in the warehouse, you can request a refund and they will refund you immediately.
Can I request a refund after the parcel is sent but not delivered?
They will first try their best to contact the shipping carrier to stop the parcel, if the parcel is paused before leaving their warehouse country, they will refund you. If the parcel has left the warehouse country and is on the way to you, I am sorry, the refund can not be approved.