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Are there any shipping restrictions I should know about?
LTL Carriers (large trucks) require more entrance and exit space to deliver your order, and also require someone to be present to inspect and accept the shipment. The carrier may charge for broken appointments, lift gate or small truck deliveries, which was not included in your shipping charge when you placed your order. Any of these charges will be paid by you directly to the carrier.
Do they ship outside of the continental United States?
Yes, through a partnership with Bongo International, Mobile Home Parts Store now ships internationally. Additionally, orders placed by phone can be shipped to Hawaii, Alaska and Canada.
What do they charge for shipping an order?
- Shipping charges are calculated in real time by ship to zip code, product size and service type. Oversize items such as doors, bathtubs, furnaces, etc. ship by LTL carriers (large trucks) only.
- To check a shipping rate before checkout, add the product(s) to the cart, click My Cart on the top right hand corner of every page of our site, click "for shipping rates" and when the small screen pops up enter your state and zip code and click update.
What is the status of my order?
You can check the status of your online order by clicking the "Order Tracking" link on the top right corner of every page of our site. Once you login, you can view information about your order. Contact them for tracking information on phone and mail orders.