MasonZone.com Coupons & Promo Codes

How can I login or view the status of my order, and see if the order went through properly?

If you registered for an account, you may login to your account directly by clicking the "Account" link on their main page (this will allow you to see more specific details regarding all of your past and pending orders). They occasionally update their web site server, so if you do not see all of your past order history, do not worry, they still have all of your order information on file. If you purchased using "Guest Checkout" (and did not register) then you may request a password to register your guest account. PLEASE NOTE: Non-registered guest accounts may not have all previous order history details displayed when you log in. Feel free to contact them if you have questions about you order, and please check your email for all order notifications.

My item was marked as "delivered" on the web, but I did NOT yet receive my shipment. What do I do?

This is a pretty common occurrence with USPS and other carriers. Many times during an "attempt at delivery", the post office marks as package as "delivered." Sometimes they forget to leave a note inside your mailbox informing you that they have attempted to deliver the package, and the mail carrier brings it back to the post office. Please visit your local post office and give them your package's tracking number. More than likely, they will have it in the back storage area. Also be advised, that sometimes it takes 48-72 hours after an initial attempt for the to post office to attempt a second delivery. If you believe a package has been stolen, then they will require you to visit USPS.com and file a mail theft complaint. This is a legal affidavit which is submitted to the postal inspector. Once you follow the steps below you must send them your claim number so they can verify the claim. Then they will reship or refund the order.

How do I view and use my store credit?

Once store credit has been issued for your return or problematic order, the store credit amount will display in your Mason Zone account. To view your store credit, simply log into your Mason Zone account and click view my account details.