InkEsale Coupons & Promo Codes

What situation the products will be excluded to the warranty?

• Any product that is unable to be provided any purchasing proof or warranty card.

• Any information such as the purchase date, sale department (stamp valid) is uncompleted or amended.

• Any man-made damages, includes the malfunction or damage by improper use or using under non-normal working environment.

• Any defect/damage caused by unauthorized refit, decomposition, re-assembling and repair.

• Any defect caused by man-made factors or force majeure will be charged maintain fee if they need to maintained. The maintain fee is vary from different product or model No.

How do they process the DOA orders?

• Ink E-Sale guarantees safe delivery of your orders. Any product is defective or damaged when it arrives, they will exchange all damaged/defective items and cover all the shipping charges to customers for return the damaged/defective one.

• When you find product is defective when it out of box, please email them via support@inkesale.com within 14 days. They will create return label to you for returning the defective/damaged items, and ship a new item to you when their warehouse receive your return.

How do they process the refund?

• If you paid by PayPal (Credit Card), they can credit back to your PayPal account or your credit card within 60 days from the purchase date.

• If the refund request over 60 days from the order purchased date, they will process refund to you on the manner of Ink E-Sale gift card.

How to return a product?

• Items must be returned with original packaging, manuals, all accessories and documents provided by the manufacturer.

• Contact them to get a RMA (return merchandise authorization) ID first to process the first step of return.

• If a product is DOA or shipped incorrectly, Ink E-Sale will cover all shipping charges. For all other cases of returns, their staff will quote you the actual shipping costs incurred (the non-refundable portion).

• They will process refund to you in 10 business days as the logistic days of the return will last around 10 days. If you want a replacement after refund, kindly please reorder the item, they will arrange shipment to you once the payment completed. Or you can inform us that you want a replacement instead of refund when you apply the return question.