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What are their shipping policy?
They always offer Free Shipping, orders are shipped via USPS, FedEx Ground or FedEx SmartPost. Your Air filters will usually ship same day or within 1 business day and delivery time after shipment ranges between 2 - 6 business days depending where you’re located in the contiguous United States. At this time they do not ship to Hawaii, Alaska, or International.
What about the return policy?
Always Free Returns. If you need to return an item, simply email them or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item Link. They'll notify you via e-mail of your refund once they've received and processed the unused returned item.
Please allow a few days for the refund to show up on you credit card account, even though they do it immediately, it takes the credit card company processors some time to place the credit back on your account.
How can I change my air filters?
Factors such as outside air quality, pets in house, of occupants in home, and pollen, can affect the life expectancy of your filters. They recommend changing out your air filters every 60-90 days. The filters they sell last up to 90 days, but this time period is dependent on your environment and the type of filter you have installed. Again, they recommend at minimum you change your air filters every 3 months if not sooner.
How can I find my suitable filters size?
Filters Delivered has a large selection of air filter sizes in 1", 2", 4" and 5" depths. However, if you have a filter size with dimensions that do not match any of their standard sizes, let them know and they may be able to special order your size or have custom sized air filters created to meet your needs.
Do they offer any warranty?
They have a 100% customer satisfaction policy. Your satisfaction is guaranteed. If you ordered the wrong size, they’ll send a replacement. If they messed up your order, they’ll fix it. If your filter was damaged during shipping, they’ll send a new one. If they still can’t get it right, they’ll provide a 100% refund.
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