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What is their shipping policy?
The delivery time of FREESHIPPING is 20-50 working days, if you choose other methods such as DHL logistics, express logistics, etc., it will not take effect. The total delivery date is based on the time it takes to make a custom garment/make to order + the time it takes to ship the finished product to you. Each of their items is made to order, which will require processing time, and for clothing, whether you choose a standard size or give them your custom size, all of their clothing is custom made for you from the ground up. Generally, the processing time takes 3-25 days.
Can I return it?
For order returns or other abnormal problems, please contact after-sales customer service via email (services@cosplayclan.com). Their policy is 7 days. If it is 7 days after you received the product, they will not be able to offer you a refund or exchange. Refunds/returns are not available for custom products. Please do not return your purchase to the manufacturer.
How soon will I receive my refund?
Once your return has been received and reviewed, they will email you to let you know that they have received the return. They will also notify you to approve or deny the refund. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
Which items are eligible for return?
The product is damaged by their mistake and cannot be used.
The package was not received due to logistics.
Must be unused and in the same condition as received. It must also be in its original packaging.
In order to complete your return, they will need a receipt or proof of purchase.