Brondel Coupons & Promo Codes

Can I make a return at Brondell?

• Due to the hygienic nature of these products, brondell can only accept customers to return unopened, unused and resolvable luxury bidet seats, lumawarm toilet seats and bidet products.

• Customers returning to brondell will incur a 10% restocking and handling fee to offset their transportation, handling, warehousing and repacking costs. Products that have been used or are in an unsalable state will be charged extra fees or returned without credit. Any return must be initiated by the customer within 30 days after the purchase date.

What should I pay attention to when I make a return at Brondell?

Customers returning to brondell will incur a 10% restocking and handling fee to offset their transportation, handling, warehousing and repacking costs. The product must be in a new unused state, and the original packaging must be intact. Products that are not in new and resolvable status will be charged extra fees and returned without credit. H2o+ water filtration products (including used filters) may not be returned because once water flows through the filters, they cannot be sold again.

What should I do if I receive damaged items at Brondell?

For damaged or defective warranty or service issues, customers should contact brondell customer support directly. Brondell will issue a call tag (freight prepaid) only if the product is damaged or defective at the time of delivery. The toll free number for brondell warranty and customer support is 1-888-542-3355.

How long can I get my orders at Brondell?

• Most U.S. orders will be shipped from their IL or Ca warehouses via Fedex or USPS. In view of the current shelter orders, processing may take longer, and they thank you in advance for your patience. After the order is processed, the standard delivery will take 5-12 working days. Please note that processing may take 1-4 working days, depending on the time you place the order. After the product is shipped, they will directly provide you with tracking information.

• Please note that your tracking number may not display the mobile immediately, because FedEx and UPS may generate labels before shipment. This is normal. Once the initial scan is updated to their system, your tracking status will be updated within 24-48 hours.

How can I make a return?

• The return request must be made through brondell Com submission. This offer is only applicable to orders sent to addresses in the United States or Canada. The customer is responsible for the freight returned to San Francisco, California. After receiving the returned device, the customer will receive a refund of the device price, less the transportation and handling (S & H) fee of $24.95 for the seats originally transported in the mainland of the United States or Canada, and the S & H fee of $60.00 for the seats originally transported to hi, AK and PR. 

• The expedited transportation fee of the original order will not be refunded. Returns without a return authorization number will be rejected and returned to the sender. The return must be intact, including all original parts and accessories. If parts are lost or seriously damaged beyond the normal scope of use, additional fees will be charged (deducted from the refund).