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What is the shipping policy?
They offer FREE standard shipping to worldwide. They do not have a faster shipping option till now, since their standard shipping is fast and almost can meet the request as express shipping.
Their products may ship from different warehouses in the USA, Europe and China.
It depends the stock situation and delivery time. For example, most orders from North American will ship from our LA warehouse to have a fast delivery while the order from Japan will ship from China.The purpose it to make the shipping fastest.
They have 48hours handling the orders.The delivery mostly will around 2-10 business days to worldwide.
Please contact them if you order do not arrive 15 business days after you ordered.
Can I return the defective products?
They provide "30 Days No Reason Return/ 30 Days No Reason Exchange". That is, if you simply do not like it you can return freely.
On this condition, buyer bear 2 ways shipping when returning to their address,which means buyer have to pay the return shipping, and deduct $10-$25 (depends on the item weight) from refund as shipping cost of their sent parcel.
If not quality problem or not their fault to send the wrong size, beyond 30 days, you shall pay for the shipping cost to return and also about US$10-15 shipping cost for them to resend if you want a replacement.
They will resend item or refund you once they get your photo evidence.
What is the B2B service policy?
They are very happy to welcome B2B customers including wholesalers, distributors and enterprise buyers from around the world.
They offer wholesale prices, bulk shipping services and other custom services such as they can customize the package according to your requests.
For inquiries, please contact contact@bobore.com.